Position Title: Part Time Flight Coordinator
Reports to: Flight Coordinator Manager/Flight Operations Manager
Expectations for All Employees:
Support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment exhibited through a collaborative culture based on safety, quality and security.
Positions Summary:
Provide outstanding customer service to both our internal and external customers. This individual will be responsible for trip planning and Quality Assurance of all trips scheduled by Flight Operations (chartered/brokered/managed).
Primary Duties and Responsibilities include but not limited to:
- Monitors the status of all planned flights and flights in progress from the point of origin to final destination.
- Ensures all ground handling, fuel, landing/departure slots, etc are arranged and in order before releasing a flight.
- Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues.
- Responsible for crew logistics; arranging/coordinating crew hotel accommodations, ground transportation, as well as commercial airline arrangements.
- Advises appropriate personnel of potential/actual delay and conditions affecting safety of flight.
- Review, prepare and submit post flight expenses and applicable reports.
- Responsible for passenger logistics; arranging/coordinating ground transportation, catering, and hotel accommodations (when requested).
- Responsible for FBO selection and database upkeep; coordinate catering, ground transportation requirements and any other passenger requirements and/or preferences.
- Prepare Trip Packets for crew to include fuel releases and international paperwork when applicable.
- Responsible for arranging handling and customs for international trips.
- Responsible for assisting owners to resolve any billing discrepancies/disputes as needed.
- Become proficient in FOS, TFBO, Fuelerlinx, Flightbridge, and all other applicable software.
- All other duties or tasks necessary to ensure the successful operation of the flight department.
QUALIFICATIONS AND SKILLS
- Previous high-end customer service preferred
- Ability to work autonomously or in a team environment
- Ability to be flexible and adapt to change in a constantly changing environment
- Strong organizational skills – detail oriented, ability to prioritize and be proactive
- Ability to work under pressure with minimal supervision
- Ability to maintain client confidentiality
Apply online at:
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